Terms and Conditions

The terms and conditions of purchase made in patricialarrosa.com are exposed in this document and regulated as distance sales, by Spanish legislation. During the process of purchasing and recording data, the buyer must check the box "I agree with the terms of service and will unconditionally respect" before proceeding with secure payment, it constitutes an acceptance by the Client where he acknowledges having read, understood and accepted these Conditions.

Handicrafts

Our products are handcrafted, so they may contain small marks, changes in size, color and shade. This makes them unique and special, so there are no two complementary pieces equally. Each article is accompanied by a numbered certificate of patricialarrosa.com that certifies our preparation and originality of the piece.

Purchase process

The Customer can place an order on patricialarrosa.com online 24 hours a day, every day of the week. The purchase process consists of 6 steps: Select the product or products indicating, if any, the desired options. Add the product to the shopping cart and if you want to continue buying. To confirm the purchase you have to identify yourself. New users must register by filling in the customer registration form, where the essential information is requested to make the delivery, billing and collection of the order. Once the account is created, the client can access with his username and password. Indicate precisely the data necessary for the shipment, in particular the exact address and contact telephone number. Different shipping and billing addresses can be indicated. Indicate that you have read and accepted the terms of service. Proceed to the payment of your order in the paypal.com payment interface, by accessing your paypal account or with payment by credit card in the same interface. Once the payment is made, the purchase will be considered as firm.

Order confirmation

Placing an order implies the acceptance of prices, the description of the product available for sale and these terms and conditions. In the confirmation of the order, the customer must provide an email address that is valid and corresponds to the buyer, without errors, so that we can confirm the acceptance of your order. The client must check and confirm the data provided in the registration process, since this website will not be responsible for errors in the introduction of the data and the possible damages that the buyer may have in terms of delays or shipping errors. Shipments will be made upon receipt of payment for the entire order and shipping costs if any. patricialarrosa.com reserves the right to cancel an order if there are payment incidents, or they do not comply with these conditions.

Prices

patricialarrosa.com prices are subject to change without notice. All prices are indicated in euros (€) and VAT is included when applicable. All taxes, duties and customs duties are paid by the client according to current legal provisions. The amount of these taxes varies according to the value declared in the amount of the invoice in euros and according to the country and must be paid upon receipt of the shipment. Shipping costs: Shipping costs include in all cases the Value Added Tax (VAT) but no other taxes, fees, charges or surcharges. 

Payment methods

We accept the following forms of payment: PayPal: patricialarrosa.com has this secure shopping platform on the Internet. Once the order is confirmed, you will be redirected to Paypal to make the payment in a totally secure manner. Once the payment is finished you can return to patricialarrosa.com.com and you will receive an email confirming your purchase.

Delivery times

Shipments are made within 72 hours after the order is received. Except for custom made and custom items. Delivery times are estimated, patricialarrosa.com is not responsible for any delay in shipping because of the courier company, especially on busy dates for holidays, in which the shipment may take longer than here indicated. - The delivery times for peninsular Spain are from 1 to 10 working days. - For the rest consult delivery times (email: info@patricialarrosa.com) The Customer can also track the orders with the reference that patricialarrosa.com will send by email after the purchase process.

Returns or claims

To make a return, you must first notify patricialarrosa.com, by sending an email to info@patricialarrosa.com. Returns that have not been previously communicated will not be accepted. Any order can be returned within the following 14 calendar days from the date of receipt. CUSTOMIZED  products that have been made to measure for a client are excluded from this rule. Remember that we will literally transcribe the name or text sent in the personalization fields of the different products. In case of personalization and combination of colors these will be approximated following the instructions of the client. Returned items must be in perfect condition and in their original packaging, with the customer bearing the costs of the shipments. Once the items have been received, patricialarrosa.com will proceed to refund the price of the product, not the cost of the shipment, through the same form of payment made by the customer. If the cause of return corresponds to a defective or erroneous item, patricialarrosa.com will bear the cost of return and new shipment if requested.